Help with Reflo
For access, support, pricing or questions about your data, email hello@reflosolutions.co.uk.
Adding and completing repairs
Add registration, make, model, arrival date and work provider, then the initial authority. Labour is hours multiplied by the hourly rate. When the repair is finished, check the copied final authority, enter actual expenses and tick the confirmation before completing it.
For a return visit, open the original repair and choose Record rework. This keeps extra expenses linked without counting the original income twice.
Understanding the figures
Final authority minus actual job expenses and provider deductions is what a job leaves towards staff and running costs. The business summary subtracts its running-cost budget once. Unchecked jobs are flagged. These are management estimates excluding VAT, not a bank balance or replacement for your accounts.
Saving your work
Reflo needs an internet connection to save business records. A red connection banner means you should wait before saving. Unfinished repair entries can be recovered in the same browser tab for up to 24 hours; they are not shared business records until saved. Save before closing your browser.
Where your data is kept
Repair records, business settings and memberships are stored in Cloudflare D1. Supabase manages account sign-in and verified email access. Business data has not been moved into the sign-in database. Authenticated access and business membership checks control access to records; sensitive business settings also require a business passcode.
Backups and recovery
Business account → Backup & recovery provides recovery points and a downloadable business backup after entering your passcode. Recovery points share the live database, so an independent backup is also needed. Scheduled independent backup setup is still being completed.
Private beta and data requests
Access is by invitation. Creating a login does not give access to another business. Contact support to discuss access, correction, export or deletion of your information. A formal customer privacy notice and customer terms are still being prepared; this help page describes the current product and is not a substitute for those documents.